Contact Us

Bogsfootwearsale - Contact Us

Have questions about BOGS boots—snow, work, rain, farm, or styles for men, women, and kids? Need help with orders, returns, or tracking? Our team is ready to assist you with fast, friendly support.

Get in Touch Quickly

Choose the contact method that fits your needs—we prioritize every inquiry to get you answers fast.

1. Email Support (Fastest Response)

For order details, product questions, returns, or any other concerns, email is our primary and most efficient channel. We track all messages to ensure nothing is missed.
  • Direct Email: service@bogsfootwearsale.com
  • Speed Up Your Request: Include your full name, order number (if you have one), and specific details (e.g., “Order #78901 – BOGS kids’ rain boots size 5 fit issue” or “Need snow boot recommendations for cold winters”).
  • Response Timeline: 24 business hours (Mon–Fri); up to 48 hours during peak seasons (holidays, winter rush). We’ll send an acknowledgment within 12 hours to confirm we received your message.

2. Mailing Address (Formal Inquiries/Returns)

For formal documents, physical returns (with prior authorization), or written correspondence, use our dedicated address:
  • Full Address: Bogsfootwearsale Customer Service, 224 East Marcus Street, Kingsport Tennessee 37663, United States
  • Important Note: All returns require a Return Authorization (RA) number—request this via email before shipping. Write the RA number clearly on the package.
  • Processing Time: Allow 5–7 business days for us to receive and process mail. We’ll respond via your preferred method (email or mail) within 2–3 business days of processing.

3. Upcoming Support Channels

We’re expanding to serve you better—sign up for our newsletter to get launch alerts for these new options:
  • Live Chat: Launching in 3 months—ideal for quick questions (e.g., “Is the BOGS work boot in stock?”) with real-time answers during business hours.
  • Toll-Free Phone Support: Launching in 4 months—perfect for urgent matters (e.g., last-minute order changes, defective boots) that need immediate verbal help.

What We Can Help You With

Our team specializes in all things BOGS and your shopping experience. Common topics include:
Before You Buy
  • Sizing guidance (men’s, women’s, kids’)
  • Product recommendations
  • Inventory checks
  • Promotion details
After You Order
  • Order status & tracking
  • Address changes (within 24hrs)
  • Return & refund requests
  • Defective/damaged product claims
Account & More
  • Account setup/ password resets
  • Website issue troubleshooting
  • BOGS warranty info
  • Feedback submission

Service Hours (CST)

  • Email Processing: Mon–Fri 8:00 AM–9:00 PM, Sat 10:00 AM–4:00 PM
  • Upcoming Live Chat/Phone: Mon–Fri 8:00 AM–9:00 PM, Sat 10:00 AM–5:00 PM
Need urgent help? Mark your email subject “URGENT” (e.g., “URGENT – Missing order for winter trip”) and we’ll prioritize it.
We value your trust and work hard to resolve every concern quickly. Thank you for choosing Bogsfootwearsale for your BOGS boot needs.