Refund Policy

Bogsfootwearsale Refund Policy

At Bogsfootwearsale (bogsfootwearsale.com, “we,” “us,” or “our”), we want you to be fully satisfied with your purchase of authentic BOGS boots—whether you’ve ordered snow boots, work boots, rain boots, or styles for men, women, or kids. This Refund Policy outlines our guidelines for returns, exchanges, and refunds, ensuring a transparent and hassle-free process for all customers. All refunds are processed in United States Dollars (USD), and we offer free shipping on all orders, including return shipments for eligible items.

1. Eligibility for Returns & Refunds

To qualify for a refund or exchange, your BOGS boots must meet the following criteria:
  • Timeframe: The return request must be initiated within 60 days of the delivery date of your order. We cannot accept returns or process refunds for items returned after this 60-day window.
  • Condition: The boots must be unused, unworn, and in their original resalable condition. This means no signs of wear (e.g., scuffed soles, dirty uppers), all original tags and packaging intact (e.g., shoe boxes, dust bags), and all accessories (e.g., removable insoles, waterproofing guides) included.
  • Authenticity: The item must be a genuine BOGS product purchased directly from bogsfootwearsale.com. We do not accept returns for items bought from third-party retailers or resellers.
  • Exceptions: Final sale items (clearly marked on the product page) and personalized products are not eligible for returns or refunds unless they arrive defective, damaged, or incorrect.

2. How to Initiate a Return

Follow these simple steps to start a return and request a refund or exchange:
  1. Request a Return Authorization (RA) Number: Contact our customer service team at service@bogsfootwearsale.com with your order number, the reason for the return (e.g., “wrong size,” “changed mind”), and photos of the item (if it’s defective or damaged). We will review your request and send you an RA number within 24 business hours—this number is required for processing your return.
  2. Prepare the Package: Pack the boots securely in their original packaging (or a similar sturdy box) and include a copy of your order confirmation or a note with your RA number, full name, and email address. Do not write directly on the original shoe box if you’re returning it.
  3. Ship the Return: Send the package to our returns facility at: Bogsfootwearsale Returns Department, 224 East Marcus Street, Kingsport Tennessee 37663, United States. We provide a pre-paid shipping label for eligible returns—simply attach it to the package and drop it off with the designated carrier. You are responsible for ensuring the package is shipped within 7 days of receiving your RA number.

3. Refund Processing Details

Once we receive and inspect your returned item, we will process your refund promptly. Here’s what you need to know:
  • Inspection Period: Our team will inspect the returned boots within 3–5 business days of delivery to our facility to verify they meet our eligibility criteria.
  • Refund Timing: If your return is approved, we will initiate the refund to your original payment method within 1 business day of inspection. Refunds typically take 5–10 business days to appear in your account, depending on your payment provider’s processing times (e.g., credit card companies may take a few extra days to post the funds).
  • Refund Amount: You will receive a full refund of the purchase price of the boots, including any applicable taxes. We do not deduct any fees for return shipping—all eligible returns ship for free.
  • Refund Notifications: We will send you an email confirmation once your refund has been initiated, including details about the amount and the payment method it was sent to.

4. Exchanges

If you need a different size, color, or style of BOGS boots instead of a refund, we offer a simplified exchange process:
  • When requesting your RA number, specify that you want an exchange and provide details of the desired item (e.g., “exchange size 8 men’s work boots for size 9”).
  • If the desired item is in stock, we will ship the exchange item within 1–3 business days of approving your return (we may ship it before receiving your original item to speed up the process).
  • If the desired item is out of stock, we will offer you the option of a full refund or a backorder for the item, with shipment once it is restocked (we will provide an estimated restock date).

5. Defective, Damaged, or Incorrect Items

If you receive a BOGS boot that is defective (e.g., broken zipper, faulty stitching), damaged during shipping (e.g., torn packaging, scuffed leather), or incorrect (e.g., you ordered rain boots but received snow boots), we will resolve the issue quickly at no cost to you:
  • Report the Issue: Contact us within 7 days of delivery at service@bogsfootwearsale.com with your order number and clear photos of the item and the issue (e.g., a photo of the defective zipper).
  • Resolution Options: We will offer you one of the following solutions, based on your preference: A free replacement of the item (shipped immediately).
  • A full refund to your original payment method.
  • Store credit for the full purchase price, which can be used for future orders.
Return of Defective Items: We may ask you to return the defective, damaged, or incorrect item, and we will provide a pre-paid shipping label. In some cases, we may waive the return requirement for severely damaged items.

6. Non-Refundable Items & Situations

We cannot process refunds in the following cases:
  • Items returned without a valid RA number.
  • Items returned after the 60-day eligibility window.
  • Items that are worn, damaged (due to misuse), or missing tags/packaging.
  • Final sale items (marked as “Final Sale” on the product page) that are not defective or damaged.
  • Shipping costs for expedited delivery (if you chose expedited shipping for your original order, the expedited shipping fee is non-refundable unless the order was delayed or incorrect).

7. Refund Status Inquiries

If you have not received your refund within 10 business days of our approval email, or if you have questions about the status of your refund, contact our customer service team at service@bogsfootwearsale.com with your order number and RA number. We will investigate the issue with your payment provider and provide an update within 24 business hours.

8. Changes to This Refund Policy

We may update this Refund Policy periodically to reflect changes in our business practices or customer needs. When we make material changes (e.g., modifying the return timeframe, updating eligibility criteria), we will post the revised policy on our website with a clear notice. Your continued use of our website or placement of orders after the revised policy takes effect constitutes your acceptance of the updated terms.

9. Contact Us

If you have questions, concerns, or requests related to returns, exchanges, or refunds, please contact our dedicated returns team:
  • Email: service@bogsfootwearsale.com (subject line: “Refund Inquiry”)
  • Mailing Address: Bogsfootwearsale Returns Department, 224 East Marcus Street, Kingsport Tennessee 37663, United States
We aim to resolve all refund-related inquiries within 24 business hours and ensure a smooth experience for every customer.