Bogsfootwearsale Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

• Order & Account Details: Full name, email address (e.g., service@bogsfootwearsale.com for our team, your personal email for communications), phone number, shipping address (e.g., 224 East Marcus Street, Kingsport Tennessee 37663 for our facility, your address for delivery), and billing information (credit card number, billing address) when placing an order or creating an account.
• Customer Support Inquiries: Information shared when contacting us for help (e.g., order numbers, product questions, return requests) via email or mail.
• Newsletter Sign-Ups: Email address if you opt in to receive updates about new BOGS styles, sales, and shipping promotions.
• Product Reviews: Name (or username) and any details you include in reviews of our BOGS boots (e.g., “These snow boots kept my feet warm all winter”).

1.2 Information We Collect Automatically

• Technical Data: IP address, browser type, device information (e.g., smartphone, laptop), operating system, and pages you visit on our site (e.g., “men’s work boots” or “kids’ rain boots” pages).
• Usage Data: Time spent on our site, search queries (e.g., “waterproof farm boots”), and how you navigate our pages (e.g., from product listings to checkout).
• Cookie Information: Cookies are small text files stored on your device. We use them to remember your preferences (e.g., saved shipping addresses) and improve site performance. You can disable cookies in your browser settings, but this may limit some features (e.g., saving items to your cart).

2. How We Use Your Information

• Process & Fulfill Orders: To process your payment, ship your BOGS boots (including updating you on delivery status: 1–3 days processing, 6–12 days standard delivery, or expedited options), and handle returns or refunds (60-day return window, 5–10 days for refund processing).
• Provide Customer Support: To respond to your inquiries (e.g., sizing questions for BOGS snow boots, tracking updates) and resolve issues (e.g., defective work boots).
• Improve Our Services: To analyze how customers use our site, identify popular products (e.g., best-selling winter boots), and make improvements to our layout, product offerings, and checkout process.
• Send Relevant Communications: To send order confirmations, shipping alerts, and refund notifications via email or phone. If you opt in, we may also send newsletters with information about new BOGS styles, exclusive sales, and free shipping promotions.
• Ensure Security: To detect and prevent fraud (e.g., unauthorized credit card use) and protect our site and customers from security risks.
• Display Personalized Content: To show you products relevant to your interests (e.g., suggesting garden boots if you viewed farm boots) based on your browsing history.

3. How We Share Your Information

• Service Providers: Third parties who help us process payments (e.g., credit card processors), ship orders (e.g., shipping carriers to deliver your BOGS boots), and manage our email communications. These providers are bound by contracts that require them to protect your information and use it only for the services they provide to us.
• Legal Compliance: To comply with applicable laws, regulations, or legal processes (e.g., responding to a court order). We may also share information to protect our rights, property, or safety, or the rights, property, or safety of our customers or others.
• Business Transfers: If we merge with, are acquired by, or sell all or part of our business to another company, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our site before your information is transferred and becomes subject to a different privacy policy.

4. How We Protect Your Information

• Secure Payment Processing: All credit card transactions are encrypted using Secure Sockets Layer (SSL) technology, which protects your billing information during transmission.
• Data Storage Security: Your information is stored on secure servers with restricted access. We regularly update our security protocols to address new threats.
• Employee Training: Our team is trained on privacy and security best practices, and only authorized employees have access to your personal information.

5. Your Rights Regarding Your Information

• Access: Request a copy of the personal information we hold about you (e.g., your order history, saved addresses).
• Correction: Ask to update or correct inaccurate information (e.g., a misspelled name or outdated shipping address).
• Deletion: Request that we delete your personal information, subject to certain exceptions (e.g., we may need to retain order details for tax or legal purposes).
• Opt-Out: Unsubscribe from marketing newsletters by clicking the “unsubscribe” link at the bottom of any email or contacting us directly. You will still receive transactional emails (e.g., order confirmations) as they are necessary for your purchases.
• Data Portability: Request that we transfer your personal information to another company, where technically feasible.

6. Children’s Privacy

7. Links to Third-Party Websites

8. Changes to This Privacy Policy

9. Contact Us

• Email: service@bogsfootwearsale.com (subject line: “Privacy Policy Inquiry”)
• Mailing Address: Bogsfootwearsale Privacy Team, 224 East Marcus Street, Kingsport Tennessee 37663, United States