Shipping Policy

Bogsfootwearsale Shipping Policy

At Bogsfootwearsale (bogsfootwearsale.com, “we,” “us,” or “our”), we’re committed to getting your authentic BOGS boots—whether snow boots, work boots, rain boots, or styles for men, women, and kids—to you quickly and affordably. This Shipping Policy outlines our delivery options, processing times, costs, and other key details to keep you informed every step of the way. All shipping-related transactions are conducted in United States Dollars (USD).

1. Shipping Coverage & Eligibility

We offer shipping to all valid residential and commercial addresses within the service area covered by our trusted carrier partners. To ensure successful delivery, you must provide a complete and accurate shipping address, including:
  • Full recipient name (no nicknames or initials only).
  • Street address (including apartment number, suite number, or unit number, if applicable).
  • City, state, and ZIP code (ensure ZIP code matches the city/state).
  • Valid phone number (for carrier to contact you if needed).
We do not ship to P.O. boxes, APO/FPO addresses, or international locations at this time. If you provide an incomplete or incorrect address, your order may be delayed, returned to us, or delivered to the wrong location—we are not liable for such issues.

2. Shipping Costs & Free Shipping

We believe in transparent pricing, which is why we offer free standard shipping on all orders—no minimum purchase required. There are no hidden fees; the price you see for your BOGS boots is the price you pay (plus applicable taxes, if required).
For customers who need their boots faster, we offer expedited shipping options at checkout. The cost of expedited shipping will be calculated based on your location and the selected delivery speed, and will be displayed before you complete your order.

3. Order Processing Times

Processing time refers to the period between when you place your order and when it is shipped from our facility. Our processing guidelines are as follows:
  • Standard Processing: Most orders are processed within 1–3 business days (Monday–Friday, excluding major holidays like Thanksgiving, Christmas, and New Year’s Day).
  • Peak Periods: During high-demand seasons (e.g., winter for snow boots, back-to-school for kids’ boots) or sales events, processing time may extend to 3–5 business days. We will display a notice on our homepage if processing delays are expected.
  • Order Verification: In some cases, we may need to verify your payment information or shipping address to prevent fraud, which may add 1 business day to processing time. We will contact you via email if additional information is needed.

4. Delivery Times & Options

Once your order is processed and shipped, delivery time depends on the shipping option you select. We work with reputable carriers (e.g., USPS, UPS, FedEx) to ensure reliable delivery.

4.1 Standard Shipping

  • Delivery Time: 6–12 business days from the date your order is shipped.
  • Tracking: You will receive a shipping confirmation email with a tracking number once your order ships. You can use this number to track your package’s progress on the carrier’s website.
  • Signature Requirement: Most standard shipping orders do not require a signature, but the carrier may leave a delivery notice if no one is available to receive the package.

4.2 Expedited Shipping

  • Options: We offer 2-day and next-day expedited shipping (where available).
  • Delivery Time: 2-day Shipping: Delivery within 2 business days after your order ships (excludes weekends and holidays).
  • Next-day Shipping: Delivery within 1 business day after your order ships (excludes weekends and holidays). Orders must be placed by 12:00 PM CST to qualify for next-day shipping on the same business day.
Tracking & Signature: All expedited orders include tracking and may require a signature upon delivery for security.

5. Order Tracking

We make it easy to keep an eye on your BOGS boots:
  • Tracking Notifications: Once your order ships, we will send a shipping confirmation email to the address you provided at checkout. This email includes a unique tracking number and a link to the carrier’s tracking page.
  • Account Tracking: If you created an account on our website, you can log in to view your order history and track all active orders in one place.
  • Tracking Updates: The carrier will update the tracking information as your package moves through their network (e.g., “In Transit,” “Out for Delivery,” “Delivered”).

6. Delayed or Missing Orders

While we strive for on-time delivery, occasional delays may occur due to carrier issues, weather conditions, or other unforeseen circumstances. Here’s how to address common delivery concerns:
  • Delayed Orders: If your package is past the estimated delivery date, first check the tracking information for updates (carriers often provide details about delays). If no update is available, contact our customer service team at service@bogsfootwearsale.com with your order number and tracking number.
  • Missing Orders: If the tracking information shows your package as “Delivered” but you have not received it, check with family members, neighbors, or building management (carriers may leave packages in a secure location). If the package is still missing, contact the carrier directly to file a claim, and notify us at service@bogsfootwearsale.com so we can assist.
  • Our Responsibility: We are responsible for ensuring your order is shipped promptly and accurately. Once the carrier confirms delivery, responsibility for the package passes to you. However, we will work with you and the carrier to resolve issues with missing or stolen packages.

7. Address Changes & Order Modifications

We process orders quickly, so address changes or modifications (e.g., adding a suite number, changing the recipient name) are only possible within 24 hours of order submission. To request a change, contact our customer service team immediately at service@bogsfootwearsale.com with your order number and the updated information.
If your order has already been processed or shipped, we cannot modify the address. You will need to contact the carrier directly to request a redirect (carriers may charge a fee for this service) or follow our return process if the package is delivered to the original address.

8. International Shipping

Currently, we do not offer international shipping. We only ship to addresses within the service area covered by our domestic carrier partners. We may expand our shipping coverage in the future—sign up for our newsletter to receive updates on international shipping availability.

9. Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes in carrier rates, service areas, or our business practices. When we make material changes (e.g., modifying delivery times, updating shipping costs), we will post the revised policy on our website with a clear notice. Your continued use of our website or placement of orders after the revised policy takes effect constitutes your acceptance of the updated terms.

10. Contact Us

If you have questions, concerns, or requests related to shipping, order tracking, or delivery, please contact our customer service team:
  • Email: service@bogsfootwearsale.com (subject line: “Shipping Inquiry”)
  • Mailing Address: Bogsfootwearsale Shipping Department, 224 East Marcus Street, Kingsport Tennessee 37663, United States
We aim to respond to all shipping-related inquiries within 24 business hours and ensure your BOGS boots arrive safely and on time.